Terms and conditions

The customer agrees to be bound by this sale agreement and accept its terms and conditions

This Sale Agreement is a legal contract between the Customer and Macro Surveying. The Customer accepts this Sale Agreement by making a purchase, placing an order, or otherwise shopping on the Site. The terms and conditions of this Sale Agreement are subject to change without prior notice, except that the terms and conditions posted on the Site at the time the Customer initially places or modifies an order will govern the order in question. In the event of any conflict between the terms and conditions stated on your purchase order and this Sale Agreement or any terms and conditions on our invoice, you agree that the provisions of this Sale Agreement and our invoice shall control.

Payment Terms

Bank Wire Transfer TT
Western Union
Do not accept COD, Money Gram, Cheque
Credit Card, Paypal only for Local Customers, Returning order for International Customers

Shipping policy

Orders will be processed and shipped as quickly as possible after payment is received
The shipments are insured and guaranteed against loss, theft, and damage, we take responsibility until the shipment reaches the destination address. For information No Rerouting or address corrections will be made while the shipment is in transit. Any reroute request will result in the shipment being sent back to Macro Surveying.
For the Customer's protection, we ship only to the verified billing address of the Customer's credit card. If merchandise arrives damaged, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package, make sure it is noted on the carrier's delivery record in order for Macro Surveying to file a claim, notify Macro Surveying immediately to arrange for a carrier inspection. If you do not notify Macro Surveying of all damaged goods within the first 3 days of arrival, our normal return policy will override any claim of damage, and will fall under all current manufacturer restrictions.

Refund policy

If you receive the good doesn't meet your requirement also not pass your approval, for refund:

Items must be returned within 30 days of the delivery date, shipping cost paid by custome
Restocking fees are charged if customer refusing shipment without return authorization.
Restocking fees are waived if customer places a new order of equal or greater value within 14 days of submitting the return request form
All items must be returned in the original packaging and condition

Warranty (Used Equipment)

We provide a 7-day ROR (Right of Refusal) and 30 days warranty for refund and repair due to product failure or defect (Proof document of failure/defect detail is required to receive warranty)
*This warranty does not include shipping*

DO NOT REMOVE SECURITY SEAL
(RETURN VOID IF SEAL IS REMOVED OR DAMAGE)

And
In any case, if you receive an item that needs to be returned due to damage or other reasons, please make a video before opening it after receiving the package, otherwise the damaged item will be refused a return.

The warranty does not cover the following cases:
Malfunctions and damages caused by connection or use of hardware, software, interface, supplies, etc. not approved by the manufacturer.
Malfunctions and damages caused by customer's mishandling, modification, severe use, moving, transportation, dropping, liquid spillage, submersion in water, etc.
Malfunctions and damages caused by external factors such as voltage, etc.
Malfunctions and damages caused by environmental conditions such as high temperature, high humidity, gas damage, vibration, pollution, salt damage, dust intrusion, etc.
Malfunctions and damages caused by natural disasters such as fire, earthquake, windstorm, flood, etc.
Discoloration, scratches, deformation, etc. of the exterior.
Repair or replacement of parts of CRT, LCD, or other display devices.
Repair or replacement of consumables such as batteries, hard disks, Windows startup failure, printer ink or parts, or periodic replacement parts.